Stylish Duffle Gym Backpack
|Regions||Estimated Shipping Time*|
|Europe||5-12 Business Days*|
|North America||7-15 Business Days*|
|South America||10-20 Business Days*|
|Asia||5-15 Business Days*|
|Oceania||6 -15 Business Days*|
|Middle East||7-25 Business Days*|
|Africa||10 -25 Business Days*|
*NOT INCLUDING PROCESSING TIME (ABOUT 5 BUSINESS DAYS)
*SHIPPING TIME MAY BE LONGER THAN ESTIMATION DURING BUSY SEASONS
*ALL SHIPPING TIMES EXCLUDE CLEARANCE/CUSTOMS DELAYS
We ship worldwide using trusted and reliable carriers depending on your location and fastest available service. Processing time is about to 4-5 days.
Note: Due to the current COVID-19 pandemic, our couriers may experience delays in shipping and updating of information due to logistic restrictions. Medical supplies and PPE are given first priority with regard to shipping. Please allow an additional 1 - 2 weeks for your order to be delivered after your order has been processed. Rest assured that we will monitor all orders until they reach you smoothly. We thank you for your understanding during these difficult times.
TRACKING YOUR ORDER
Here are a few tracking sites which may help you with tracking your order. Please use your respective country's tracking national postal carrier for the latest updates once your package arrives in your country.
New Zealand: https://www.nzpost.co.nz/tools/tracking
We ensure all our packages are in good condition before they are shipped out. We are not responsible for delayed, lost, held, or damaged packages, mis-delivery errors via carrier. We are also not responsible for incorrect shipping info provided by the buyers. Shipping is a service you purchase from your local carrier when making order on our website. Ownership of packages turned over to USPS transfers to the buyer. All shipping issues must be handled by the relevant carrier.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. A cancellation fee of 10% of will be charged for all cancellations.
Your satisfaction is our #1 priority. We offer full refunđ for faulty products within 60 business days for all orders. If you did not receive the product within the guaranteed time (60 business days not including 5 day processing time), you will receive an automatic refund or you can request for a refund or a reshipment. If you received the wrong item you can request for a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item to our Hong Kong Address at your expense and the item must be unused. However, we do not offer refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DopeDopeSneakers.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of DopeDopeSneakers.com
- Item refused by the addressee
- Incorrect / Illegible / Incomplete address
- Expired Retention Period – in some countries, if an item is left unclaimed, the parcel will be sent back to our warehouse after a period of time.
- Addressee Absence – Addressee not available at the time of delivery
- Customs Policies, Rules, and Regulations
Yes! We ship to over 200 countries & regions around the globe.
We currently use PayPal - one of the most secure and trusted payment platforms available internationally. as our payment processor. With PayPal, all your information and privacy are strictly protected. You may make your payment using your PayPal account or by using major credit/debit cards accepted by PayPal including Master, Visa, American Express and Discover cards.
Your order is protected when:
- The item did not arrive within the time promised by us.
- Item received was not as described.
Approved refund will be processed by PayPal and a credit will automatically be applied to your credit card or original method of payment within 3-15 days.
All packages are shipped by reliable carriers from the nearest warehouses. Once they arrived in your country, they will be taken care by your national postal service before arriving at the shipping address you provide when you place your order.
We usually send the items in single package but occasionally we will need to send them in separate packages due to the size, weight of the items, location of warehouses where they are stored and other logistical reasons.
Yes, we offer shipping option(s) with tracking service. If you select such shipping options you will get your tracking information through your email as soon as your order is shipped.
Your tracking information is processed by the carrier once they received the items.
Sometimes, they may not able to update tracking information for all packages as soon as they receive the items especially during peak seasons. Rest assured, your package will be processed and check again in a few more days .
Please contact us with your order number if there is no update after 10 or more business days.
Sometimes your orders are shipped in separate parcels. Please check your emails, if you do get multiple tracking numbers, it means that your items are scheduled to arrive separately.
For assistance, contact us and make sure to include the information below:
- Your order number
- Missing item's name
- Photos of the package
- Photo of the shipping label on package received
* Please be advised that the details on the shipping label in your photos must be readable for us to investigate.
This does not happen often. In such case, please first check with those who live with you and your neighbors to see if they have signed for the package, if not, please then check with your local post office. All domestic delivery issues are taken care of by your local postal service once the items arrived in your country.
Also, please make sure to that the shipping information is correct and complete when placing order. We will NOT be held responsible if you have put a wrong shipping address when checking out from our site.
Please contact us as soon as possible. Kindly include ALL the following information in your email:
- Your Name
- Order Number
- Photos of the product received
- A clear explanation of the issue
We will fully examine the photos and notify you via email whether you are entitled to a refund or a replacement within a reasonable period of time.
All problems related to your order must be reported by email no more than 45 business days after orders are shipped.